Terms of Service

Effective date: April 15, 2026

These Terms of Service ("Terms") govern your access to and use of Trazomo's website, applications, and learning services (the "Services"). By using the Services, and in particular by clicking to accept these Terms at signup or checkout, you agree to these Terms and to our Privacy Policy, AI Disclosure, and Cookie Policy, each incorporated by reference.

1. Contracting Party

The Services are provided by Orchestrate IQ, LLC, an Illinois limited liability company, located at 643 N York St, Suite 70, Elmhurst, IL 60126 ("Trazomo," "we," "us").

2. Merchant of Record

Purchases of paid access to the Services are processed by Armitage Labs OÜ (d/b/a Creem), Telliskivi 57b/1, Tallinn 10412, Estonia, acting as our Merchant of Record and the contractual seller for the transaction. Creem is responsible for calculating, collecting, and remitting all applicable sales taxes, VAT, GST, and other indirect taxes based on your billing address.

Your purchase is therefore subject both to these Terms (which govern your use of the Services) and to Creem's Buyer Terms and Creem's Privacy Policy (which govern the payment transaction). In the event of a conflict between Creem's Buyer Terms and these Terms with respect to payment, taxation, or refunds, Creem's Buyer Terms prevail for those topics; for all other matters, these Terms prevail.

3. Eligibility and Accounts

  • You must be at least 18 years old to use the Services.
  • You must provide accurate registration details and keep your credentials secure.
  • You are responsible for all activity under your account unless caused by a security failure on our side.
  • Authentication is provided via email and password through Supabase Auth, and optionally via Google OAuth.

4. Acceptable Use

You agree not to:

  • Upload unlawful content, or content that infringes the rights of others, including intellectual property, privacy, or publicity rights;
  • Attempt to disrupt, probe, or bypass any security control or rate limit, or attempt to access accounts, data, or systems you are not authorized to access;
  • Reverse-engineer, resell, sublicense, scrape at scale, or use the Services to train a competing model or build a competing product;
  • Submit into AI features any of the content listed in Section 5 (Confidentiality of Legal Data);
  • Use the Services to automate the practice of law, to evaluate or draft live client-matter content, to process data subject to HIPAA, GLBA, FERPA, or equivalent sectoral regimes, or to generate output you will pass off as attorney-reviewed work product without independent verification;
  • Initiate a chargeback without first contacting us and Creem in good faith to resolve the issue (see Section 9).

The Trazomo practicum is a training environment. Text you submit into exercises, quizzes, reflections, or the in-app Messenger is transmitted to third-party service providers, including AI model providers outside your direct control. You must not submit:

  • (a) any information subject to the attorney-client privilege, whether your own privilege, your firm's, or a client's;
  • (b) any attorney work product, including mental impressions, legal strategy, draft pleadings, or memoranda prepared in anticipation of litigation;
  • (c) any information you are obliged to keep confidential under ABA Model Rule 1.6 (or the analogous rule of your licensing jurisdiction), including information relating to the representation of a client, regardless of whether the information is otherwise privileged;
  • (d) personally identifiable information of clients, opposing parties, witnesses, or third parties, unless the information has been fully de-identified;
  • (e) trade secrets, sealed court filings, grand jury material, data subject to a protective order, or material subject to export controls (ITAR/EAR);
  • (f) any information whose disclosure would breach a non-disclosure agreement, professional duty, regulatory obligation, or court order.

Use hypothetical facts, publicly available cases, or sanitized examples in every exercise. If in doubt, do not submit. You acknowledge this restriction at onboarding, and we display a persistent reminder next to AI-evaluation inputs. You are solely responsible for ensuring your submissions comply with this Section, and you agree to indemnify Orchestrate IQ, LLC for any third-party claim arising from your breach of it, to the maximum extent permitted by law.

6. AI Features and Important Limits

  • AI outputs can be inaccurate, incomplete, or outdated and must be independently reviewed by a qualified human before reliance.
  • The Services provide educational tooling. They do not constitute legal advice, legal representation, or any professional service. No attorney-client relationship is formed by your use of the Services.
  • You remain responsible for any decision, filing, client advice, or downstream use of AI output.
  • We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

See our full AI Disclosure for the data-flow chain, providers, retention posture, and EU AI Act transparency statements.

7. User Content

You retain ownership of content you submit. You grant Trazomo a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit to our service providers, and display your content as needed to provide, maintain, secure, and improve the Services. This license ends when you delete your content or close your account, subject to backup and legal-retention obligations described in our Privacy Policy.

8. Payments, Refunds, and Taxes

8.1 Pricing and taxes

Pricing is shown at checkout and may vary by jurisdiction. Creem, as Merchant of Record, calculates and collects all applicable taxes based on your billing address and remits them to the relevant authorities. Trazomo does not separately invoice, collect, or remit sales taxes, VAT, or GST for end-user purchases.

8.2 30-day money-back guarantee

We offer a 30-day money-back guarantee on paid lifetime access. If within 30 days of purchase you are not satisfied with the Services for any reason, email salvador@trazomo.com from the email address you used at checkout and request a refund. We will process the refund through Creem, and your paid access will be revoked on refund.

After the 30-day window, paid access is non-refundable except where required by law or where Creem independently determines a refund is required (see Section 8.4).

8.3 EU / UK right of withdrawal

If you are a consumer resident in the EU or UK, you have a statutory right to withdraw from the purchase within 14 days of the contract being concluded, without giving any reason. Our 30-day money-back guarantee meets or exceeds this statutory right, so in practice you may exercise either.

To exercise a statutory right of withdrawal, follow the procedure in Creem's Buyer Terms or email us at salvador@trazomo.com. On valid exercise, access to the Services will be terminated and the purchase price refunded.

8.4 Creem-initiated refunds

Creem may independently issue a refund where required by law, mandated by card schemes or regulators, caused by technical error or duplicate payment, or where fraud or abuse is suspected, as permitted by Creem's Merchant Terms. Trazomo is not liable for Creem-initiated refunds. If a Creem-initiated refund is issued, your paid access will be revoked.

8.5 Chargebacks

Before initiating a chargeback, please contact us at salvador@trazomo.com and Creem support in good faith so we can attempt to resolve the issue.

If you nevertheless initiate a chargeback or payment dispute, you agree that:

  • We may immediately suspend or revoke your access to the Services pending resolution;
  • If the chargeback is decided in your favor, your access will remain revoked;
  • If the chargeback is decided in our favor, or if you withdraw it, we may, in our discretion, restore access and recover from you any chargeback fees, payment-processor fees, and reasonable costs incurred (including the per-dispute fee charged by Creem), as a debt due on demand;
  • Cooperation in good faith with any request for evidence in a chargeback proceeding is required of both of us.

9. Intellectual Property

The Services, including platform content, software, branding, course structure, and interactive tools, are owned by Trazomo or its licensors and are protected by applicable intellectual property laws. Except as expressly granted, no license or right is transferred to you.

10. Suspension and Termination

We may suspend or terminate access for material breach of these Terms, security risk, fraud, chargeback or payment dispute, legal or regulatory compliance requirements, or other abuse of the Services. Where practical we will provide advance notice; where not practical (for example, active abuse or fraud), we may act immediately.

11. Warranties Disclaimer

The Services are provided "as is" and "as available" to the maximum extent permitted by law. Except as expressly stated in these Terms, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

12. Limitation of Liability

To the maximum extent permitted by law, Trazomo is not liable for any indirect, consequential, exemplary, special, incidental, or punitive damages, or for lost profits, revenues, goodwill, or data.

To the maximum extent permitted by law, Trazomo's aggregate liability for all claims related to the Services will not exceed the greater of (a) amounts you paid to Trazomo (including through Creem) for the Services in the 12 months before the event giving rise to liability, or (b) USD $100.

Nothing in this Section excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including EU and UK consumer protection law.

13. Dispute Resolution (US Buyers)

Please read this Section carefully. It affects your legal rights, including the right to a court trial and to participate in a class action.

If you are a resident of the United States, you and Trazomo agree to resolve all disputes arising out of or relating to these Terms or the Services through individual binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect. The seat of arbitration is Chicago, Illinois. The arbitration will be conducted in English and decided by a single arbitrator. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Class-action waiver. You and Trazomo each agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

30-day opt-out. You may opt out of this arbitration agreement by emailing salvador@trazomo.com with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and account email. Opting out does not affect any other part of these Terms.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights.

14. Governing Law and Venue (Non-US Buyers and Non-Arbitrable Claims)

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. For disputes not subject to arbitration under Section 13, and for disputes brought by non-US buyers, the state and federal courts located in Cook County, Illinois (including the U.S. District Court for the Northern District of Illinois, Eastern Division) have exclusive jurisdiction, subject to any mandatory consumer-forum rights that apply under your local law. Nothing in this Section deprives an EU or UK consumer of the protection of mandatory rules of law in their country of residence.

15. Changes to these Terms

We may update these Terms. Material changes will be posted with a new effective date, and, where required, we will notify you (for example, by email or in-app banner). Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

16. Miscellaneous

  • Entire agreement. These Terms, the Privacy Policy, the AI Disclosure, the Cookie Policy, and Creem's Buyer Terms constitute the entire agreement between you and Trazomo regarding the Services.
  • Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

17. Contact

For legal questions, contact:
Orchestrate IQ, LLC
643 N York St, Suite 70, Elmhurst, IL 60126, USA
salvador@trazomo.com

18. Related Policies